TECHNICAL, DELIVERY & SUPPORT
WHEN YOU HAVE
MUSIC, YOU NEED
PLAY IT ON...
Music Concierge isn’t just a creative powerhouse when it comes to crafting playlists. We also have the technical expertise and top-flight software or hardware platforms necessary to consistently deliver the highest quality sound, and a 24/7 global support system in place to keep the music playing, day in, day out.
As far as we’re concerned, there’s nothing worse than great music played badly. That’s why we ensure that the sound quality of the tracks and the way the music is played back is as good as the tunes.
Every track we supply is formatted to the highest quality possible (320kbps) to maximise the richness of the audio and the clarity of the playback. You don’t get that from other music companies. We care about great sound because great sound = great experience.
We don’t compromise on quality by allowing any compression or playback limitations; instead, we’ve developed software that automatically analyses the track’s dynamic range and adjusts the output volume accordingly – ensuring it’s perfectly matched to the atmosphere you need to create. This keeps the sound level consistent across the playlist – without sacrificing the character of the track.
No uncomfortable silences – every track seamlessly fades into the next, maintaining a constant, fluid mix of music throughout the day.
The rhythm of your day demands different sounds at different times. Music Concierge playlists are designed to ensure you get the right music at the perfect moment to play it. Our platform allows us to schedule tracks in advance, so the sound is always appropriate to the mood and tempo of the setting – any time and every day.
Our tailored music platform is highly sophisticated and endlessly versatile, allowing us to supply – and instantly update – creative music solutions anywhere in the world.
Flexible delivery options
Music Concierge’s bespoke audio player can be supplied as downloadable software that can be easily installed on your own servers. Alternatively, we can supply and install our purpose-built delivery system – either as a solid-state single channel player or, for more complex AV environments, a rack-mounted multi-channel music server.
Our downloadable software player can supply up to 16 channels of music from a single server, whilst our multi- channel hardware players can supply up to three channels per device, allowing us to soundtrack numerous different settings from a central source. Whether it’s a lobby, retail outlet, bar, spa or restaurant, Music Concierge can ensure each area has a playlist to match its mood and enhance its atmosphere.
Remote content control
Music Concierge players are connected by the internet to a central distribution platform. This means we can monitor, schedule and update playlists anywhere in the world, without anyone at the venue having to touch a button. Your playlists are regularly refreshed and replenished with new tracks, so you’re never out of date. Tracks also never play in the same order so no two days will ever sound the same.
Our technical platform is designed to integrate with a range of additional services from our wider agency network. We have the resources and technology to combine Music Concierge audio with the creation of digital signage, interactive touchscreens, mobile apps, creative video content, or any other tech-based branding tools you require.
We’ve engineered our delivery system to ensure consistent performance and reliability, but if any issues arise, we make sure we’re around to fix them, day or night.
Our skilled support engineers are available 24/7 to address any technical issues with our media players. Because we have remote access to every player, around 99% of problems can be resolved instantly, either online or over the phone.
We have close, long-standing relationships with on-the- ground audio-engineering teams in most regions, so if there’s ever an issue with Music Concierge hardware, we can quickly dispatch someone to troubleshoot or replace as needed.